We are looking for a highly motivated retail professional to manage our Flagship store in Mount Street.
 
As a Store Manager, you will be responsible for:
 
Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business
Set targets and lead team to achieve sales growth and improvements in level of service
Propose challenges to the team to motivate them to reach their targets
Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
Coach the team to become experts in our product and to deliver ultimate levels of service
Minimize loss by ensuring all loss prevention procedures are followed
Ensure provision of a safe working environment to ensure staff and customer wellbeing
Coordinate all policies and procedures for stock management and deliveries.
Manage client experience ensuring highest standards are met
Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting
Establish a training and development program to support team growth and progression
Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app)
Constantly maintain the visuals guidelines and standards of presentation
Prepare and monitor rolling inventory and annual fiscal inventory
Report activity with qualitative comments and set action plans if needed
Work closely with retail management to ensure client needs are met through all critical functional activities
Help drive relationship with business partners to develop projects and generate new business (Hotels, personal shoppers, influencers, press...)
Analyze CRM information to understand client data and build communication campaigns
Support initiatives and action plans for launches, and new collections
Help develop events and campaigns that will attract new clients and engage existing ones
Prepare client lists and help implement clientelling actions
Perform client insights / analysis and propose specific actions plans to improve performance

Minimum 5 years of experience as a Store Manager in luxury retail, ideally within Ready-to-Wear (RTW)
Proven ability to lead small teams and deliver results in a high-end, client-focused environment
Strong leadership skills with the ability to motivate, inspire, and develop individuals
Exceptional interpersonal and clienteling skills, with a client-first mindset
High level of professionalism, discretion, and business acumen
Experience managing VIP and international clientele
Strong understanding of fashion trends and styling; deep brand awareness of Balmain is a plus
Results-driven with a focus on KPIs, performance bonuses, and client satisfaction
Fluent in English; a second language such as Russian, Italian, Chinese, Korean, or Arabic is highly desirable
Proficient with CRM tools and social media platforms used in luxury retail