The Client Acquisition & Business Development Manager is responsible for defining, building and executing the VIC client acquisition strategy within the EMEA region.

He/she will drive new client recruitment and accelerate revenue growth through proactive business development initiatives. 

The role requires to work closely with store teams, with a focus on developing a strong VIC culture and mindset in-store, ensuring long-term client engagement beyond acquisition.

Key Responsibilities

1. Client Acquisition Strategy & Execution

• Define and implement a proactive client acquisition strategy aligned with the Maison’s growth objectives.

• Identify, target, and convert new high-potential clients through personal networks, partnerships, and prospecting initiatives.

• Actively develop business opportunities outside of traditional retail channels.

• Established network of HNW/UHNW clients with the ability to activate and generate immediate business impact.

• Drive measurable revenue growth through new client onboarding.

• Build and maintain a strong pipeline of prospects and acquisition opportunities.

2. Business Development & Client Engagement

• Act as a key ambassador of the Maison in relevant social, cultural, and luxury environments.

• Build and leverage a high-level network to generate new client leads.

• Be highly present in the field: attend events, organize informal client gatherings, and engage directly with prospects.

• Develop strategic partnerships (luxury brands, clubs, hotels, cultural institutions…) to unlock new acquisition channels.

• Continuously identify new business opportunities and innovative ways to generate revenue.

• Propose and initiate targeted events designed to attract and convert new clients.

• Collaborate with CRM, and Retail teams to ensure alignment between acquisition initiatives and brand strategy.

• Personally engage with clients through tailored experiences, dinners, and informal gatherings to drive conversion.

• Ensure a seamless and elevated client experience from first contact to onboarding.

3. Collaboration with Retail & HQ Teams

• Work closely with Store Directors to ensure effective conversion and follow-up of newly acquired clients.

• Share insights on new client profiles, expectations, and behaviors.

• Support stores in maximizing business opportunities generated through acquisition efforts.

• Ensure strong coordination between HQ and retail teams.

4. Performance & Incentives

• Define and track KPIs focused on client acquisition and revenue generation (number of new clients, conversion rate, sales generated, revenue generated from new clients, and pipeline development).

• Monitor personal performance tied to business development outcomes.

• Operate within an incentive-driven framework linked to revenue and acquisition targets.

• Provide regular reporting on pipeline, opportunities, and results.

The ideal candidate brings a proven track record in client acquisition, business development, or high-end retail, combined with an established network in luxury environment.

You are recognized for your ability to identify high-potential clients, engage them through personalized approaches, and convert opportunities into measurable business growth.

A true brand ambassador, you naturally represent the Maison with credibility and elegance in exclusive settings.

You thrive in the field, leveraging events, partnerships, and social interactions to expand the client base beyond traditional retail channels.

You are both strategic and hands-on, capable of defining acquisition plans while actively contributing to their execution.

Performance-oriented, you are comfortable working with KPIs, managing pipelines, and delivering tangible results in a target-driven environment.

Collaborative by nature, you work seamlessly with cross-functional teams, ensuring alignment between acquisition initiatives, retail execution, and overall brand strategy.

Fluent in English and French.